Once you've submitted your order, you will automatically be sent an "order confirmation email" to the email address you specified.
If you have any artwork, text, or instructions to add to your order, please reply to the "order confirmation email" once you have submitted your order & attached any relevant information so we can send you a quote. Click here for our preferred file formats.
Once we have received your order, we'll reply to you with an obligation free quote and ETA.
During business hours, you should receive a quote within 5min - 2hrs from when we receive your order.
Prices are quoted in Australian dollars and include GST. Prices are subject to change without notice.
Postage, freight & handling charges are extra, but will be kept to a minimum.
For some of the products the price of engraving is included. This information is displayed at the bottom of each product " Engraving is included in price*" along with any other criteria. Setup fees or additional costs may apply for some products & are not included in the displayed costs. Express service charge may apply for short turnaround times.
Orders must be submitted online, website prices are only available for online orders.
Not all our products include engraving costs (in particular giftware). You can purchase our products without engraving, just submit your order with no engraving details or you can write '(no engraving required)'.
Once we receive your order, we'll reply to you with an obligation free quote inclusive of engraving & delivery.
No Credit Card details are required when submitting your shopping cart order.
Once the quote is accepted, we will email you an invoice with payment details.
An order is deemed an order and processed for production once payment has been made and funds are cleared.
Payment can be made by the following methods
We accept all major credit cards: MasterCard, Visa, Amex, Diners (Diners - 3.5% surcharge).
While every attempt is made to keep correct product data (including dimensions supplied, colour & price), there will always inevitably be minor discrepancies. Trophy products (for example, figurines) are updated every 6-12 months with minor adjustments; however it is not always practical to update the image with every minor change. Where the change is quite noticeable, we will inform you at the time of your order.
If you require certain products, whether it is Trophies, Awards, Gifts, Promotional Items, or Engraving Services, do not hesitate to send us an email with your details and requirement. Email us at firstname.lastname@example.org or call 02 9436 0999 for assistance.